Healthcare • UX Design

Memorial Hermann

Redesigning the digital healthcare experience to make doctor appointments more accessible and user-friendly for patients across Houston.

Project Overview

As a UX/UI designer on Memorial Hermann's digital marketing team, I redesigned the online doctor appointment experience for the website and Everyday Well mobile app — improving access to virtual care and streamlining the booking flow for patients across the Greater Houston area.

Work Scope

Doctor appointment redesignMobile app designVirtual care UXWebsite maintenanceMarketing asset design

Type

UX/UI Design, Mobile App Design

Duration

10 months

2018

Methods

User journey, Wireframe, Mockup, Prototype

Tools

Figma, Photoshop, Illustrator

Design Process

My Workflow

A user-centered approach to creating meaningful healthcare experiences

Feature Overview

Main Features

Key functionalities designed to enhance the patient experience

Low Fidelity

Wireframes

Exploring layout structures and user flows before visual design

Home Screen

Results

Profile

Calendar

Booking

Confirmation

UI Components

Reusable design elements for consistency

Menu Bar

Feature Panel

Service Section

High Fidelity

Screen Mockups

Final designs bringing the patient care experience to life

Feature 01

User Dashboard

View your upcoming appointments from personal dashboard

The user profile page is enhanced by providing direct access to schedule virtual or office doctor visit. A patient can readily choose the service he needs and book an appointment instantly, or check nearby medical facilities and service conveniently.

Appointment Reminder

Never miss your scheduled visits

Instant Appointment

Book visits in just a few taps

Medical Resources

Find nearby facilities easily

Feature 02

Doctor Search

View available doctors & specialists through advanced search

Advanced search engine enhance the search result by analyzing user profile and show the best match based on location.

Advanced Search

Service Type

Doctor Profile

Feature 03

Availability & Confirmation

Check appointment availability and schedule or check in online

Booking appointment is now more easy. User can browse doctor's profile details and choose the availability that for either online or offline appointment in just few clicks.

Doctor ProfileBrowse AvailabilitiesInstant Schedule